FAQ
HOW DOES SOLE IN LOVE SHOES RUN?
- Our sizes are based as US sizes. All shoes are given a size suggestion at the bottom of every shoe description. Please keep in mind that this is only a suggestion we understand that everyone’s foot size is different & your selection will be made upon personal preference.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
- We accept any major credit/debit card as well as PayPal. You may choose the option you would like to use at checkout.
TRACKING YOUR PACKAGE:WHAT CARRIER DOES SOLE IN LOVE SHIP WITH?
- We ship all orders with USPS or UPS for express shipping.
- All packages that are shipped to a PO Box require by law to be shipped via United States Postal Service.
WHEN WILL MY ORDER SHIP?
- All orders that are placed will be shipped within 3 business days or sooner.
RETURNS / EXCHANGES/ STORE CREDIT:DO YOU PROVIDE RETURN SHIPPING LABELS?
- As stated in our policy, the cost of shipping back your item is at your cost.
WHAT IS YOUR RETURN SHIPPING ADDRESS?
- Please email us for returning address.
I HAVE A PROMO CODE. HOW DO I USE IT?
- All promo codes must be input at the time of checkout by the customer. Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply any promo codes to prior purchases.
